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Dr. Keith Miller

Associate Dean and Associate Professor of Management

Office: College of Business T-150D
Management, Marketing & Supply Chain Management
College of Business


Keith E. Miller is the Associate Dean and an Associate Professor of Management in the College of Business at Clayton State University. Prior to Associate Dean he served as Accreditation Director and Chair for the Department of Management. His research interests focus on methods of process improvement, project management, and organizational change management. More recently he has started to explore improvements in online teaching and holds the Online Teaching Certificate and several workshop facilitation certifications from Quality Matters. He has published in business journals including Decision Sciences Journal of Innovative Education and International Journal of Production Economics; he has previously published as a Chemical Engineer, way back in another life. Dr. Miller has nearly 25 years of industry experience as a military officer, management consultant, corporate master trainer, Six Sigma practitioner, and now higher education faculty, and has led or coached several hundred process improvement projects to completion along the way. He is a certified Project Management Professional, and a certified Six Sigma Black Belt and Master Black Belt.


Ph D, Chemical Engineering, Northwestern University, 1996

MBA, Supply Chain Management, Clayton State University, 2011

MS, Chemical Engineering, Northwestern University, 1993

BS, Chemical Engineering and Chemistry, Rose-Hulman Institute of Technology, 1991

Awards and Honors

Clayton State University Foundation University Professorship, Clayton State University Foundation, Honor, 2019

Beta Gamma Sigma Honor Society, Beta Gamma Sigma Honor Society, Honor, 2011

Tau Beta Pi, Tau Beta Pi Engineering Honor Society, Honor, 1991

Omega Chi Epsilon, Omega Chi Epsilon Honor Society, Honor, 1991

Intellectual Contributions

Keith Miller, Craig Hill, Antoinette R. Miller, Applying Performance Measures and Process Improvements in a Supply Chain: The Loch Dots Simulation, Decision Sciences Journal of Innovative Education – November 12 2019

Antoinette R. Miller, Keith Miller, Scott Bailey, Margaret Fletcher, Antoinette S. France-Harris, Sipai Klein, Maria Vickery, Partnering Academics and Community Engagement: A Quality Enhancement Plan for a Diverse and Non-Traditional University, Journal of Community Engagement and Scholarship – October 1 2019

Keith Miller, Executive Communication in Process Improvement, CRC Press – February 28 2019

Craig Hill, Peter Zhang, Keith Miller, Collaborative Planning, Forecasting and Replenishment (CPFR) & Firm Performance: An Empirical Evaluation, International Journal of Production Economics – February 2018

Keith E Miller, Craig Hill, Antoinette R Miller, Bringing Lean Six Sigma to the Supply Chain Classroom: A Problem-Based Learning Case, Decision Sciences Journal of Innovative Education – October 1 2016


Keith Miller, Craig Hill, Scott Bailey, From Design Thinking to Decision Making: Implementing a Desktop Assurance of Learning Dashboard, Decision Sciences Institute National Meeting 2020, Decision Sciences Institute –  November 23 2020

Keith Miller, Craig Hill, Scott Bailey, What to do with Data: Building a Desktop Decision Support System for Assurance of Learning, Decision Sciences Institute National Meeting 2019, Decision Sciences Institute –  November 23 2019

Keith Miller, Craig Hill, Antoinette R. Miller, Teaching Process Improvement in the Supply Chain: A Dots Simulation, Decision Sciences Institute National Meeting 2016, Decision Sciences Institute –  November 19 2016

Keith Miller, Craig Hill, Identifying and Prioritizing a Process Improvement Pipeline: A Streamlined Approach, Decision Sciences Institute National Meeting 2016, Decision Sciences Institute –  November 19 2016

Keith E Miller, Craig Hill, Transforming an organization from activity-based to project-based management, Decision Sciences Institute National Meeting 2014, Decision Sciences Institute –  November 22 2014

Service to the University & University System of Georgia

College, Department of Management, Administrative Assignment, Department Chair –  July 1 2018 to July 31 2020

College, AACSB Reaccreditation Director, Committee Chair –  May 1 2015 to June 30 2026

University, Faculty Senate, University Senate Service –  August 1 2016 to July 31 2018

University, Institutional Review Board (IRB), Committee Chair –  August 1 2015 to July 31 2017

College, Strategic Refresh Task Force, Committee Member –  October 1 2017 to June 30 2026

Service to the Profession

Member, Decision Sciences Institute August 2014 to Present

Member, Project Management Institute February 2015 to Present

Member, American Chemical Society August 1993 to Present

Service to the Community

Member, United State Army, International –  May 25 1991 to March 9 2000