Professor of Marketing
Office: College of Business T-235
Management, Marketing & Supply Chain Management
College of Business
AnitaWhiting@clayton.edu
Ph D, Marketing, Georgia State University, 2005
MBA, Marketing, Georgia Institute of Technology, 2000
BS, Marketing, Berry College, 1998
Anita Whiting, Why People Use Social Media: A Uses and Gratifications Approach, Qualitative Market Research: An International Journal – 2013
Anita Whiting, Naveen Donthu, Andy Baker, Investigating the immediate and long-term effects of job stressors on frontline service employees., The International Journal of Research in Marketing – September 2011
Anita Whiting, Naveen Donthu, Closing the gap between perceived and actual waiting times in a call center: Results from a field study, Journal of Services Marketing – 2009
Anita H Whiting, Naveen Donthu, Managing voice to voice encounters: Reducing the agony of being put on hold, Journal of Service Research – February 2006
Anita H Whiting, Push, scream, or leave: How do consumers cope with crowded retail stores, Journal of Services Marketing – 2009